Business owners often find themselves in a difficult situation: they’re not entirely sure how to measure business success for themselves. In addition, setting business goals and tracking progress can be tricky when you’re not entirely sure what you’re desired outcome is.

In essence, you need to track the right metrics to make informed decisions about your business’s growth. But which metrics should you be focused on?

This blog post will provide you with a metric guide to measuring and tracking your business’s success. We’ll walk you through the most important metrics to watch and explain how to use them to improve your bottom line.

Keep reading, and you’ll be able to hit your targets and grow your company into a powerhouse!

How to Measure Success in Business Using Metrics

The ability to measure metrics in your business is one of the most critical success factors. After all, how will you know if you’re moving in the right direction if you can’t track your progress?

There are a few different ways to measure business success. The most common method is financial metrics. This includes metric measures like revenue, profit margin, and cash flow.

However, financial metrics don’t tell the whole story. They don’t give you insight into customer engagement or employee satisfaction. As such, it’s important to supplement financial metrics with other less common measurements.

7 Essential Metrics for Tracking Company Progress

There are a lot of factors that contribute to business success, but some success metrics are more important than others. Here are four essential metrics that you should measure to track your company’s progress:

Revenue Growth

revenue growth

This is perhaps the most obvious metric to track, but it’s also one of the most important. Revenue growth lets you know how well your business is doing. If your revenue is growing, it means that your business is bringing in more money. Financial statements will easily point this information out to you.

Moreover, revenue growth is a good indicator of future success. If the revenue generated by your company is growing, your business will likely continue to grow.

Measuring revenue growth can happen in a variety of ways. The main way to do this is to compare your current revenue to your past revenue. If you’re bringing in more money than last year, your company is experiencing positive revenue growth.

Compound Annual Growth Rate

You can also gain valuable insight by measuring your revenue growth through compound annual growth rate (CAGR). CAGR measures the percentage change in your company’s revenue over a specific period of time (usually one year).

If you want to track your company’s CAGR, simply divide your current revenue by your past revenue. Then, take that number and multiply it by 100.

For instance, if your company’s revenue has grown by 20% over the past year, your CAGR would be 20%.



Another key metric to track is profitability. Profitability measures how much your business makes after all expenses have been paid.

Calculating your company’s net income is a great way to measure profitability. Net income is the total amount your business has earned after taxes and expenses have been deducted.

Return on Investment

You can also measure profitability through return on investment (ROI). ROI measures the percentage of profit that your business earns in relation to the amount of money you’ve invested.

For example, if you’ve invested $100 in your business and earned a profit of $50, your ROI would be 50%.

The higher your company’s ROI, the more profitable it is.

Customer Acquisition

customer acquisition metrics

Customer acquisition measures how many customers you’re gaining over time. This number is significant because it shows you whether or not your marketing and sales efforts are working. If you’re not acquiring new customers, your business will stagnate.

In addition, customer acquisition is a good indicator of future revenue growth. If you’re acquiring new clients, then it’s likely that your company’s revenue will grow in the future.

Customer acquisition should also be measured in any business. Most companies measure it by tracking the number of new customers they acquire over time. If you acquire more customers this year than last year, your customer acquisition rate is positive.

Customer Lifetime Value

Another method for measuring customer acquisition is through customer lifetime value (CLV). CLV measures the total amount of money existing customers spend on your products or services over their average lifetime.

The higher your company’s CLV, the more valuable each customer is.

Customer Retention

customer retention metrics

Customer retention is the number of satisfied customers who stick around and continue doing business with you over time. This metric is incredibly important because it costs more to acquire new customers than to keep existing ones.

In addition, customer retention is a good indicator of future revenue growth. If you’re able to retain your customers, then it’s likely that your company’s revenue will grow in the future.

An easy way to calculate customer retention is to track the number of customers who make repeat purchases. If more customers are making repeat purchases this year than last, your customer retention rate is positive.

Churn Rate

You could also utilize the customer churn rate. This rate measures the percentage of customers who stop doing business with you over a period of time (usually one year).

If you want to track your company’s customer churn rate, take the number of customers who have left and divide it by the total number of customers you had at the beginning of the year. Then, take that number and multiply it by 100.

For example, if your company started the year with 100 customers and 20 of them left, your churn rate would be 20%.

The lower your company’s churn rate, the more successful it is at retaining customers.

Employee Engagement

employee engagement metrics

Employee engagement measures how engaged and motivated your employees are. This number is significant because happy employees lead to better customer service and higher productivity.

Without measuring employee engagement, you miss out on an important aspect of the internal picture of your business. A great way to do this is to survey how your employees feel and about their job satisfaction, motivation levels, and overall happiness.

Employee Retention Rate

You could also measure employee engagement through retention rates. Retention rates measure the percentage of employees who stick around and continue working for your company over time.

The higher your company’s retention rate, the more engaged and motivated your employees are. Let’s look at other important success metrics that can help you measure and track your company’s success.

Customer Satisfaction

customer satisfaction metrics

In addition to the metrics we’ve already discussed, a few other less-prominent metrics that can also help measure and track your company’s success.

One such metric is customer satisfaction. Customer satisfaction measures how happy your customers are with your products or services.

The best way to measure customer satisfaction is to assess your customers and ask them questions about their experience with your company.

Net Promoter Score

An alternative would be measuring customer satisfaction through Net Promoter Score (NPS). NPS measures the likelihood that your customers will recommend your products or services to others.

The higher your company’s NPS, the more satisfied your customers are. And when your customers are satisfied, you can expect them to praise, review and return to you in the future.

Employee Productivity

employee productivity metrics

Another metric that can help measure and track your company’s success is employee productivity. Employee productivity measures how much work your employees can get done in a given period.

Most people measure employee productivity by tracking the number of tasks or projects each employee completes in a given period.

Employee Output Per Hour

Another way to measure employee productivity is through output per hour. Output per hour measures the amount of work an employee can complete in an hour.

The higher your company’s output per hour, the more productive your employees are. Employee productivity is essential for any business.

Measuring Business Success in Your Company

There are a variety of different metrics that you can use to measure and track your company’s success. The most important thing is to choose the right ones for your business and to track them over time. Doing this lets you see how your company is growing and improving.

If you’d like a surefire way to measure your company’s success, try using a combination of the metrics discussed in this article.

By tracking your customer acquisition rate, customer lifetime value, customer churn rate, and employee engagement, you’ll get a well-rounded picture of how your business is doing. So get in touch with us today. We can help you with coming up with a plan for measuring and tracking your business success.

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The Dean Mercado Company helps growth-minded entrepreneurs optimize and scale their business.


128 Millport Circle, Suite 200
Greenville, SC 29607
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